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FAQ

FAQ

 

Keeping my payment safe
Lila & Fox works exclusively with Shopify and all payments are processed through the Shopify Payments gateway for Visa, MasterCard, and American Express credit and debit card payments. We also offer PayPal as a secure form of payment.

How long til I receive my goodies?
The team at Lila & Fox do their best to post all orders out within 24 hours of receiving your order.

For further information about the express network, refer to the Australia Post website. 

What shipping options do you offer?

All orders are posted via Australia Post Express Next Day Delivery for a flat fee of $9.95!

Do you ship internationally?

Yes we ship internationally! Please enter your correct address at check out to check shipping costs.

An item I wish to purchase is out of stock. When will it be available again?


If there is an item that is sold out, please email us at info@lilaandfox.com.au with the name of the item and we will do our best to organise more stock for you.

What is the process for a pre-ordered product?


All items that are purchased on 'pre-order' have an estimated delivery date. Please note, the estimated delivery date is an estimation. Whilst we always attempt to be as close to the estimated date as possible, there may be delayed due to delivery and shipping times. You will receive an email once your item has been posted out to you. We will always endeavour to provide timely updates whenever possible. 

What if I purchase in stock items with my pre-order item?


If you have purchased a "pre-order" product as well as current in stock items, your order will be delivered in one package once the pre-ordered item is in stock. We will always ensure that we hold your other items until the pre-ordered stock has arrived. If you would like your other items to be shipped immediately, please put through the order as two seperate transactions, or email us at info@lilaandfox.com.au to arrange. Please note, if you would like them posted separately, a $9.95 shipping fee will be incurred for the additional package. 

Product Information & Care

Love your costume jewellery...

All our pieces are crafted using resin beads, mixed metals, semi-precious stones and chains. Remember to always keep them stored separately and away from perfume, moisturiser and hairspray. These pieces are not as durable as sterling silver and are to be treated more delicately. If there is damage due to the pieces being dropped, mistreated/carelessly worn or stored wrong Lila & Fox will not take responsibility.

Store these items in the bags or boxes you received with it when not being worn. Natural wear and exposure to skin, moisture, hairspray or perfume will lead to colour change from the products original colour. All earring stems are made with surgical steel unless stated.

Follow us on Instagram @lilaandfox for the most current updates on restocking and new range deliveries.

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